A good telephone manner
May 14th, 2010 | General
Having a good telephone manner is all about acting. Chances are, you will instantly despise at least 90 per cent of the people who phone up. The remainder will earn your hatred with their attitude. The trick is to act like you don’t wish they had some sort of inflammation of the pancreas.
First of all, you should always pick the phone up. No-one wants to pick the phone up, because there is almost always someone on the other end of it, but pick it up you must. Having done so, utter a greeting. Don’t just sigh at length, like a deflating air bed.
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